000 00401nam a22001697a 4500
003 OSt
020 _a9788131759394
082 _a658.8
_bLOV
100 _aLOVELOCK, CHRISTOPHER
110 _aWIRTZ, JOCHEN
245 _aSERVICES MARKETING
_bPEOPLE, TECHNOLOGY, STRATEGY
250 _aVII
260 _aNEW DELHI
_bPEARSON
_c2011
300 _a683
700 _aCHATTERJEE, JAYANTA
942 _2ddc
_cD
999 _c80740
_d80740