| 000 -LEADER |
|---|
| fixed length control field |
00372nam a22001457a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780749442415 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
NEW |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
NEWELL, FREDERICK |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
WHY CRM DOESN'T WORK |
| Remainder of title |
HOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIONSHIP |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
NEW DELHI |
| Name of publisher, distributor, etc |
KOGAN PAGE |
| Date of publication, distribution, etc |
2008 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent/Pages |
263 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
